Recovery Agency
We work for a bank or a financial institution as recovery agents, recovering debt payments from defaulting customers on a variety of loans, including credit cards, car loans, home mortgages, and other mortgage debt.
Other responsibilities we look after.
We don't just work for banks or loan companies (NBFS); we also work for any company or service in which customers are required to pay for goods or services received but fail to do so despite multiple notifications or notices.
As recovery agents, we work for a bank or a financial institution, engaged in recovering debts from defaulting customers across different kinds of loans, credit cards, auto loans, mortgages, etc.
For example, hospitals, retail stores, utility companies, etc are all services which use us to collect money on long-overdue payments. Other responsibilities we undertake are:
Trace customers who’ve moved away from recorded locations, without any forwarding address or trace left behind. This activity is known as “skip-tracing”.
For customers who are unable to make payments, we are authorized to offer some amount of waivers or easy debt repayment plans.
Maintaining detailed records of calls/visits made, payments or promises to make payments, new contact details, etc.